Refund and Cancellation Policy
Last updated: 13 October 2026
Alpha Secure India aims to provide clear information about cancellations and refunds for products and services purchased from us. This policy should be read together with the relevant quotation, invoice, order confirmation or service agreement.
1. Order Cancellations
Customers who wish to cancel an order for fire safety equipment should contact us as soon as possible by email. Cancellation requests will be reviewed based on the order status, whether dispatch has occurred, and any costs or commitments already incurred.
Orders that have already been dispatched, customised, or specially procured may be subject to additional conditions communicated at the time of purchase, subject to applicable law.
2. Service Cancellations
For installation, inspection, maintenance, annual maintenance contracts, training, security consultancy and close protection services, customers should submit cancellation requests in writing.
Where a service has not yet commenced, any refund will be assessed according to the agreed terms and costs already incurred. Where work has commenced or resources have been allocated, charges may apply for work completed and reasonable non-recoverable costs, subject to applicable law and the service agreement.
3. Refund Eligibility
Refund eligibility depends on the nature of the order or service, the reason for the request, the stage of fulfilment, and the applicable written terms.
Where a refund is approved, the amount will be determined after considering any permitted deductions disclosed in the applicable order or service agreement. Nothing in this policy limits any consumer rights that cannot legally be excluded.
4. Damaged, Defective or Incorrect Products
If equipment arrives damaged, defective or different from the confirmed order, please contact us promptly and provide the order or invoice details and supporting photographs where available. We will review the matter and communicate the appropriate resolution in accordance with applicable law and the terms of purchase.
5. How to Request a Cancellation or Refund
Please email us with the following information:
- Your name and contact details.
- Order number or invoice number.
- Product or service details.
- Reason for the cancellation or refund request.
- Supporting documents or photographs, if relevant.
We will review the request and communicate the decision and any next steps.
6. Refund Processing
Approved refunds will generally be returned through the original payment method where feasible. Processing time may depend on the payment provider or bank. We will communicate the expected processing timeline when the refund is approved.
7. Non-Refundable Charges
Any non-refundable charges or deductions will be disclosed before purchase or in the applicable quotation, order confirmation or service agreement, where applicable and permitted by law.
8. Contact Us
For cancellation and refund requests, contact:
Alpha Secure India
Email: alphasecureind@gmail.com
Address: House No. 108, Village Zindpur, North West Delhi, Delhi – 110036